Welcome desk trial

Customer Services Assistants Theresa Searle and Linda Green

Waitrose shoppers can expect a warm welcome at branches in the future, with the installation of new customer service desks.

The ‘welcome desk’ is currently being trialled at Twyford, but the feedback has exceeded all expectations and it is hoped the new look counter will be appearing in more stores after the trial is completed at the end of July.

Taken from Chronicle:  Volume 63,  28th June 2003.

 

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