Bath in the snow

Bath in the snow

In Bath Waitrose Delivery Partners resorted to delivering customer’s shopping on foot when the roads became too challenging for the vans.  Partners Mike Nettley and Andrew Kerr received great customer feedback after ensuring an elderly couple got their order.  Their daughter Hannah Kent contacted the branch to thank the Partners.  She said: “As I live over 100 miles aeway, it is greatly reassuring to know that my 89 year-old parents have been helped in this way.  “Another customer commented:  “Thank you for going above and beyond the call of duty”.

Delivery Partner Scott Price also made deliveries on foot.  He said: “It’s great to be able to keep the service going, despite the difficult conditions.  Several customers said they would have been stuck without us”.

Taken from Chronicle:  Volume 72,  25 January 2013

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