Waitrose Hayes opened at 482 Uxbridge Road on Tuesday 12th October 1971. The branch manager was Mr C R Davey, with 65 full-time and 30 part-time staff.
The day prior to opening, a prospective customer knocked on the supermarket window to ask Mr Davey who would be performing the opening ceremony. She was amazed and perhaps a little disappointed to find that there would be no fuss, just the unlocking of the doors at 9 o’clock sharp! On any opening day, explained Mr S Carter, Director of Trading, Food, ‘the only aim is to show customers the quality of the merchandise and the type of standards they can expect – without any distractions.’
The shop had a large car park for 165 cars – a great advantage due to the fact that it was situated on a busy main road.
Training for checkout operators was carried out by Mrs Jenny Thomas, one of the staff trainers, who arranged for checkout operators to have experience at other branches, including Hounslow and Barnet.
The branch closed, with a staff of 73 Partners, on 31st July 1999. Mr Felwick, at the Waitrose Branch Council meeting ‘paid tribute to all Hayes Partners past and present, who had worked so hard to ensure that the Waitrose name would not be forgotten by loyal customers in and around Hayes.’